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Terms & Conditions

Privacy Policy

Sonorisation Trans-Musical will not share any personally identifiable information with anyone for any reason without your permission. We believe our policy provides you with safest shopping experience possible.

Return Policy

Returns will only be accepted within 14 days of your purshase. We must be contacted and we will arrange pick up. All returns are subject to a minimum of 15% restocking fee. The freight charge for both ways (freight charges, if applicable, originally paid by Sonorisation Trans-Musical, aka "free shipping") will be deducted from your refund on top of the restocking fee. Returns must include all original packaging, manuals and warranty cards. Customer must supply a copy of the original invoice. All returns will be inspected for wear and abuse, additional charges may apply. Returns after 14 days will not be accepted. No returns on special orders/non-stocks, discontinued or clearence items, strings, internal earphones, harmonicas, drum heads, bulbs. We do not give cash refunds, if you paid by Visa or Mastercard you will be refund by a credit to your card (processed within 7 business days). Other authorized returns will be at your choice, credited on account, exchanged, or Sonorisation Trans-Musical cheque (processed within 7 business days).

Online Transaction Security

Sonorisation Trans-Musical employs high technology to ensure the highest level of security for your online transactions. All sensitive information is encrypted for transfer to our server. It won't be able to be intercepted and decrypted because the key resides only on our network servers.

Methods of Payment

We accept major credit cards and debit cards with the Visa, Mastercard, Discover, American Express, Maestro and Solo logos. Your credit card is billed when the item is ordered. We also accept Paypal & money order payment. (No C.O.D or personal check)

Shipping

Free shipping offer is valid on most orders over $199 in Canada and USA only. Ineligible items would be oversized or overweight items. We will notify you, before delivery, if your order requires additional shipping charges. Most items will arrive within 3-5 days.(some exemptions apply). Offer limited to shipments within Canada and USA, serviced directly by Canada Post. Orders to the Northwest Territories, Nunavut and Yukon are not eligible for free shipping offer. Purshase amount is calculated before GST and HST. The free shipping is applied to your order automatically in your shopping cart. Regular shipping fees apply for all purchases that total under $199 before tax.

Warranty Policy

Sonorisation Trans-Musical is an authorized dealer for all brands we carry on our site and in our stores. All brands new and demo store items come with a manufacturers warranty. If your items need warranty repairs, contact us we will take care of warranty evaluation and repair. The customer will be responsible for shipping charges to and from Sonorisation Trans-Musical. In the case of any warranty claim, you will be responsible for providing your original bill of sale.

Damage and Loss during shipping

All orders are covers for the first 100$, if you want extra-insurance, contact us after ordering.

Taxes

GST is applicable to all Canadian residents only, customers from Quebec will have to pay GST and QST. No taxes to internationnal customers.